FAQs
Straight answers. No fine print.
The questions Ottawa landlords actually ask before signing a management agreement.
- How does pricing work?
- It depends on the property's size, condition, neighbourhood, and the level of service you need. The fastest way to a real number is a free rental analysis — takes about 15 minutes and you'll have a quote you can compare.
- How do you screen tenants?
- Credit check, employment verification, prior-tenancy references, and a personal conversation. All decisions follow the Ontario Human Rights Code — I never use income ratios as a hard cutoff, never refuse on family status or pets, and never charge application or screening fees.
- How do you handle maintenance?
- Tenants reach me directly. I triage, assign a trusted local trade, and update you. You set an approval threshold (commonly $300–$500); routine work proceeds without back-and-forth, anything larger gets your sign-off. Trades are billed at cost — no markup, ever.
- What if I want to sell the property?
- I'm also your broker. When you're ready to sell, we coordinate the tenancy correctly under the RTA (N12 timing, vacant possession where required) and I list and sell the property — same broker, same brokerage, no transfer fee.
- Are application fees legal in Ontario?
- No. Under section 134 of the Residential Tenancies Act, landlords cannot charge application fees, screening fees, key deposits beyond cost, or administration fees. I do not charge these — to your tenants or to you. Any firm that does is exposing you to a Landlord and Tenant Board claim.
- How are you regulated?
- I'm a licensed broker under TRESA, 2002, registered with the Real Estate Council of Ontario (#5029880), operating through Zolo Realty's brokerage trust account. The brokerage carries Errors & Omissions insurance.
- What if my unit is vacant?
- My management work is aligned with rent that's actually being collected — you're not paying for management on an empty unit. We'll walk through exactly how that works for your property on the call.